FAQs

Questions about your wedding stationery

Our most asked questions are listed below, however if you have any others, feel free to give us a call or use the contact form on the website to drop us a message.

When should we order our wedding stationery?

There is no firm rule – this will vary from one wedding to another depending on your wedding details. For example, a destination wedding would generally need a little longer in order for your guests to make travel and accommodation arrangements. Timescales for sending out invitations may also depend on whether you were planning on sending save the dates.

Generally, it is common that save the dates are sent approximately 12-18 months ahead of your wedding and invitations 3-6 months (without save the dates would be better at 4-8 months). There are no set rules here but the sooner you give notice to your guests, the more likely they are going to have that date available.

Do you provide wedding stationery samples?

Absolutely! If there is a design you are interested in, we are happy to provide a sample for you. Samples are charged in line with the wedding stationery price list + postage.  We always recommend you order a sample before placing any orders as it gives you the opportunity to feel the quality and finish, as well as seeing the colours in print (samples are supplied with generic guest and venue details on there). And even better, the relevant sample cost will be refunded from your final invoice should you go on to place a wedding stationery order.

Remember, on-screen colours will always vary from actual print so it’s always a good idea to order a sample to check that it is perfect for you.

*Please note, samples cannot be edited to contain your personal details.

How long does it take to receive my wedding stationery once I have placed an order?

The whole process for House Collections usually takes around 4-6 weeks from start to finish (although has often been done quicker) but it heavily depends on how quickly you are able to respond to emails throughout the process and sign off artwork for print.

Initially we ask that all customers to confirm their order in writing, preferably by email. (*please note that a 50% deposit payment is required to secure any orders).

Once we have received your order and deposit, we aim to get your PDF proof to you within 10 working days. We ask you to review your proof in great detail, and let us know by email of any final amendments needed. Should amendments be required, a further proof will be sent out to you by email.

We are unable to print anything until you have confirmed in writing that your proof is approved. Once you approve the proof, please allow up to 21 days for the order to be completed and delivered.  (Times vary depending on the time of year, quantities ordered and the complexity of the chosen range).

Delivery and lead times do rely heavily on prompt responses to any emails, prompt payments, signed forms and proof approvals.

If you have an urgent deadline please inform us before you order and we will do our best to fit it in to our schedule. We will advise you on timings upon your initial enquiry.

*If you are looking to order bespoke work then you need to consider lengthier time frames. The design process (depending on detail involved) can add on approximately 2-3 months from start to finish. You would then still need to allow 2-4 weeks for final designs to be printed and completed.

Please note that Dandelion has limited studio slots for bespoke projects taken on each year so the best advice is to make contact as soon as possible.

What about On-The-Day Stationery?

On-the-day items are available in every collection. Not all items available will be displayed on the website. If there is something specific that you are looking for, then just let us know – we have access to some snazzy digital print equipment and a humungous array of paper and board and sticky labels, so we can produce most things paper-related.

We understand that when you make your initial enquiries (whether it be for a house collection or bespoke design) you won’t have all the information required to complete many items for the wedding day. For example you will need to wait to receive RSVPs from guests in order to create a seating plan, or maybe the venue or church haven’t provided you with the exact order of the day details – this is not a problem and often the on-the-day items are dealt with and paid for at a later stage.  As with all other items, proofs will be prepared for all items – we do not print anything until you are happy with the proofs.

Can we make alterations to House Collections?

Yes! We do take an tremendous amount of time putting together our house collections – designs, layouts and styles are thoughtfully considered to best suit the collection. However we do recognise that there are occasions where some things may not quite work for you.

Changes are variable from one collection to another so please just mention in your initial enquiry that you had something specific in mind. This may be things such as alternative wording – perhaps you’d prefer a more formal approach, or maybe the colours aren’t quite to your scheme and need a little editing to suit. Feel free to ask away, and we will always do our best to accommodate.

How are my items delivered?

We have a shop in Melbourne, Derbyshire (DE73 8FE) – collection of any items is available during business hours, and has no associated costs.

In addition to this we are pleased to offer a delivery service if this is more convenient for you.

Shipping can vary from one order to the next. All orders are sent via a fully trackable courier service which takes up to 48 hours for UK mainland postcodes (unless agreed otherwise). Prices are based on the final size and weight of your parcel, though to give you an idea for budget purposes delivery for an average order costs around £8.95.

Delivery costs and timescales to postcodes outside UK mainland (including overseas) will be quoted accordingly.