Terms and Conditions

ORDERING AND TIMINGS

We ask that all customers to confirm their order in writing, preferably by email. A 50% deposit payment is required to secure any orders.

Once we have received your order and deposit, we aim to get your PDF proof to you within 10 working days.

We are unable to print anything until you have confirmed in writing that your proof is approved. Once you approve the proof, please allow up to 21 days for the order to be completed and delivered.

Delivery and lead times do rely on prompt payments, signed forms and proof approvals. It is your responsibility to order in good time. If you have an urgent deadline please inform us before you order and we will do our best to fit it in to our schedule. We will advise you on timings upon your initial enquiry.

QUANTITIES

There is a minimum order of 30 for the majority of stationery items.

DESIGNS & COPYRIGHT

All stationery and designs are the copyright of Dandelion Stationery. Designs may not be reproduced or resold in any form without our written permission.

It is your responsibility to ensure you have permission to use any material you ask us to include on your stationery (i.e. photographs/imagery, poems, hymns etc)

Please be aware that computer screens do not always show an accurate representation of colour so you may find slight variations on the final printed product.

Print colour may vary slightly when orders are printed at different times. We cannot guarantee that if you order any other stationery at a later date that the production colour will exactly match your previous order.

PROOFS & CONFIRMATION

Once your order and deposit have been received, a PDF proof will be sent via email within 10 working days. You are required to check the spelling, wording and layout very carefully. If there are any amends needed a second proof will be supplied free of charge.

Any further amendments after this will incur a charge of £5.00 per PDF proof.

Amends and confirmation to print must be emailed or posted so that we have conformation in writing of any changes requested.

Dandelion Stationery cannot be held responsible for any typing errors that go unnoticed after the proofs have been approved. If items need to be reprinted due to an error, it will be treated as a new order and charged accordingly.

BESPOKE SERVICE

Dandelion Stationery do offer a bespoke wedding design service. A quotation can be provided once a consultation has taken place and we understand in detail what your requirements are, and whether this can be accommodated into our busy studio schedule.

VARIATIONS & QUALITY

All of our wedding stationery is printed and handmade to order, therefore variations may occur from piece to piece, however this is part of the charm of handmade products and does not mean this is a fault.

Dandelion Stationery cannot be held responsible for any material changes in instances where the supplier no longer offers the product. We will always endeavour to try and find suitable materials and contact you in any of these instances. We reserve the right to substitute materials of an equal or better quality.

PRICES

We reserve the right to change our prices without notice. Any price increase will not affect orders that have been confirmed. If you have specified your chosen design the price becomes fixed on the date we receive your deposit, however if you choose to order from a different collection and change your order the current price becomes applicable.

PAYMENT & DEPOSIT

A non-refundable deposit of 50% is required with the initial order – work on your order cannot commence until this is completed. Any remaining balance is due for payment as soon as your final proof is agreed. Payment of the remaining balance signifies that you are happy for us to print. Please note that printing of your wedding stationery cannot be started until your remaining balance is cleared in full.

Payments can currently be made by bank transfer, or we can accept card payments by phone (during usual business hours).

All goods remain the property of Dandelion Stationery until payment is made in full.

DELIVERY

We take great care to ensure safe and prompt delivery. Items are sent by courier and for security will require a signature on arrival. Postage and packing will be charged at £8.95 per delivery. Alternatively items can be collected from our store in Melbourne, Derbyshire (DE73 8FE). Our store is open Monday-Friday 9am-5.15pm and Saturday 9am-12pm.

Any further orders to be delivered at different times may occur an additional delivery cost. Dandelion Stationery accepts no responsibility for any damage to goods or loss in transit. We cannot accept responsibility for delayed delivery due to circumstances beyond our control, such as postal strikes, mistakes made by the Royal Mail/Courier Company or a delay in the delivery of materials.

MISTAKES, REFUNDS, CANCELLATIONS & COMPLAINTS

Dandelion Stationery make it their business to minimise mistakes and errors, if in the unlikely event of an error being made on our part after the proofs have been approved Dandelion Stationery will replace or change items free of charge. In the event of an order being cancelled we cannot refund any monies once work has commenced.

In the unlikely event of a complaint Dandelion Stationery must be notified in writing within 7 working days of you receiving your order. Unfortunately claims will not be accepted after this period. Refunds or exchanges can only be given where goods are found to be faulty or the specifications of the order have not been met. We cannot be held responsible for damage that occurs when you post individual items to your guests.